shipping

Delivery in 1-10 business days after shipment has been confirmed, depending on your location.

Tracking information is available.

** Please note: Do to heavy volumes of orders during the Holiday Season packages may be delayed up to 5 business days and shipping times may vary. We are sorry for this inconvenience and appreciate your patience. 

Delivery could take up to 8 weeks or more depending on location, please be patient due to demand. Shipment will not be tracked.

We are unable to process shipping orders on certain Canadian Holidays; they will be shipped promptly after.

** Please note: Do to heavy volumes of orders during the Holiday Season packages may be delayed up to 5 business days and shipping times may vary. We are sorry for this inconvenience and appreciate your patience. 

Please check with your customs or boarder control services before purchasing TEA ME TINY. Some countries do not allow the importation of teas. Customs may also feel the need to open tea pouch for an inspection, we have no control over this process and can only assure you that our teas are heat-sealed and quality checked before departure.

If you have accidentally input incorrect shipping information please Contact Us as soon as possible so that we may correct it for you. If your package has already been shipped a reship may be issued at an additional charge ($12.50 domestic $15.00 international).

returns

You may return a product for store credit or exchange (if due to TEA ME TINY error) within 30 days of the order shipment date. The order shipment date and order notification are provided to you by email. All returns must be accompanied with a Return Merchandise Authorization number (RMA number). Please note: we are all different so we cannot offer refunds if the tea does not perform the changes you desire. See below for instructions. Restrictions Apply.

We’re sorry! We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging. Unfortunately, if your package is delivered and has been opened by customs we will be unable to offer you a refund or replacement. We can assure you that all products which leave our facility have been properly sealed and inspected. You will be responsible for the return postage.

Please let us know as soon as possible as we only offer a refund on your purchase if it has not been shipped yet. There will be a 15% deduction taken off your initial receipt as a restocking fee.

To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please follow this procedure:

Forward us a copy of your e-mail receipt. Please change the “Subject” field to “PRODUCT RETURN”. Tell us why you are in need of a return. We will provide you with an RMA number. Please include this number clearly visible on your shipment packaging Customer is responsible for return packing and shipping fees. Your package must be shipped back via tracked packaging and the tracking number must be given to a TEA ME Representative. Failure to do this may result in delays or return processing errors / unable to offer refund for the item(s). Ship your package back to us at the following address:

ATTN: TEA ME TINY Returns
RMA: [ include your RMA# here ]
TEA ME
PO BOX 10625 Airdire Main PO
Airdrie, Alberta, Canada
T4A oH8
Canada

Return processing time depends on where the package is being sent from/ returned to. It can take anywhere from 10-45 Business Days.

All of our tea accessories have a 14 day warranty from delivery date. This does not include edible items or abuse of accessories products. Picture / Video proof will be required for warranty.

Want to help us save the world?

ENTER AN EMAIL AND WE’LL PLANT A TREE FOR YOU!*

Want to help us save the world?

ENTER AN EMAIL AND WE’LL PLANT A TREE FOR YOU!*