frequently asked questions
About our tea
TEA ME started off as TEA ME TINY, a well-known, best selling detox tea that aided in weight loss, digestion, metabolism, and so much more. We have helped thousands of customers reach their health and fitness goals through TEA ME TINY and with the success of our product we decided to take on the challenge of hand crafting a wide variety of wellness teas to help with many more ailments individuals suffer from in their day to day life. With that, TEA ME was born.
There is no greater gift in the world than the gift of health. Our belief is that many conditions can be properly corrected through homeopathic and herbal remedies. Plants have been the basis for medical practices for most of human history before pharmaceutical medicine came into play. It was, for a while, a lost art that we hope to bring back into people’s lives to heal and help them overcome any conditions in which they may suffer from.
At TEA ME we pride ourselves in providing the finest hand crafted herbal tea blends from around the world. Our beautiful blends are primarily used to bring a sense of well-being and are combined for a wide variety of ailments individuals may suffer from in a day to day life such as sleep, anxiety, weight loss, stress and so much more. Our customers are always our number one priority, and with that, it is our commitment to them to only ever use the utmost premium herbs for our blends.
TEA ME Teas are always hand crafted from Certified Organic or Wild Crafted herbs and botanicals. “Organic” isn’t just a catchphrase or a term we use lightly. We are proud of our organic commitment to using only 100% certified organic ingredients whenever possible and that no conventional grown herb will find its way into our teas. It’s a lifestyle for us and guides how we do business.
The sustainability of the land used to cultivate our herbs is also greatly important to us at TEA ME. We work with others to carefully preserve and protect the conservation of our world and the vital ecosystems that encompass them; and hopefully, in turn, leave a better world for the future generations to come.
Unlike other companies that will sell a mix of both commercially produced herbs and organic; we promise to stay true to our organic and sustainable ideologies regardless of price or profit. To us, beautiful organic or wild crafted products, the ecosystem where these wonderful herbs thrive, the sustainability of the land, and the personnel who hand pick our herbs are more important to us than creating a substandard product.
We know that there are hundreds of choices when it comes to teas on the market today. So many, that it can be hard to make a choice and to know which tea is best suited towards your needs, what the company stands for, and what ingredients you are ultimately putting in your body.
Currently TEA ME Blends are only available exclusively online. If you are interested in wholesale information please visit our Contact Page.
Generally around 18 months. Teas with organic flavors or essences added may have their flavor diminish over time, but do not expire. Our TEA ME Tin is specifically designed to keep and store your favorite tea flavors and keep them fresh as long as possible.
Steep times and temperatures can be found on any product page – specifically for that tea!
Many teas can and should be re-steeped. In many cases, the flavor profile will be unique with each steeping. You should also only re-steep within the first couple of hours of the first infusion.
Unfortunately ourselves and our suppliers are not currently certified allergen-free facilities.
We both do take every precaution to avoid any cross contamination whenever and wherever possible. For instance, in the case of herbs that may contain or be in contact with allergens, we store and process those herbs in separate areas from other materials, and use dedicated utensils and other equipment specifically for these products.
However, we cannot confirm that any product has not come into contact with another allergen from outside or inside our facility – including other herbs, berries, dairy products, nuts, or gluten.
Depending on your sensitivity (or the sensitivity of your family members) our methods may or may not be adequate for your needs.
registration & ordering
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is quick, free, and will save you time for future purchases.
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you let us know otherwise.You can browse, shop and complete your orders at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again.
Please Note: Placing items to your shopping bag for purchase at a later time does not guarantee item availability.
As soon as you login to your account with your email address and password, it will direct you to your account overview to update and edit your account information.
Unfortunately, we do not take orders over the phone at this time. However, you may order from our online website using your computer, smart phone, tablet, smart tv or other internet enabled device.
We accept the following forms of payment: PayPal, Stripe Payments, Visa, MasterCard, Discover, American Express, TEA ME Coupons and Gift Certificates.
Depending on the availability of an item, we may or may not restock an item immediately. Some items are seasonal only or limited edition and therefore we may never stock them again or only stock them during certain times of the year.
Yes, an invoice will be automatically sent to the e-mail address you provided outlining your order and the current status of your order. If for any reason you do not see an e-mail, please check your spam filter as sometimes e-mails can get stuck there.
You may view the status of your order by logging into your TEA ME account and clicking on Past Orders.
Confirmations are sent via email within 15 minutes when:
- your order has been received
- your payment has been processed
- your payment has been shipped
If you did not receive any confirmation emails, please check your email spam filter.
Please allow 24 to 48 hours for your order status to change.
If during checkout you an error message there are a few steps you can take:
1. Change your Browser (Firefox, Chrome, Opera, Safari, Internet Explorer)
2. Clear cookies in your current browser. You can do this by going into your browser history and doing it manually or by hitting the hot keys CTRL + SHIFT + DEL at the same time.
3. Make sure if you are checking out without using PayPal that you are not entering in an email address that is associated with an existing PayPal account. This confuses the checkout page and will result in an error.
4. Make sure all billing information is the same as what appears on your monthly banking statements.
5. Contact PayPal by phone and let them know you are having an issue: 1-888-221-1161
We never store your credit information. You will only receive what you purchase on a case by case basis.
We offer a low-rate $9.94 express tracked shipping on all orders in Canada. Orders over $75, the shipping is free!
For International shipping we offer flat rate shipping for $14.49.
Please note all prices are in CAD.
Currently, we ship inside Canada and The United States of America.
If you’re looking for tracking details, please contact us!
It can take 2-4 business days to process your order as all our teas are hand packed! Shipping takes between 1-10 business days depending on your location.
Ensure that you have used the correct email address. The email address you used to purchase TEA ME products with is the email address all information will be sent to. Check your spam/junk mail too as it may have been filtered into there.
returns & exchanges
Because of the natural of our organic products all sales are final; unless received damaged, defective, or the wrong item(s).
We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available and is arrived back to us in it’s original packaging. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.
We will refund the return shipping if a copy of the shipping receipt is placed within return package. We recommend using a carrier service that provides tracking/insurance as TEA ME will not be responsible or liable for any lost or misplaced packages. Please note only standard carrier services will be refunded.
Please let us know as soon as possible as we only offer a refund on your purchase if it has not been shipped yet. There will be a 15% deduction taken off your initial receipt as a restocking fee.
All of our tea accessories have a 14 day warranty from delivery date. This does not include edible items or abuse of accessories products. Picture / Video proof will be required for warranty.